đź“Ł Exciting Announcement:
1. Starting 26th of August 2024, all Shopee users can enjoy Complimentary Personal Accident Insurance with one-month coverage, underwritten by Zurich. This exclusive offer is limited to one redemption per Shopee account, don't miss out on this valuable protection!
2. Starting 1st September 2025 to 31st December 2025, all eligible recipients registered under Sumbangan Tunai Rahmah (STR) can enjoy a RM30 off voucher to help purchase a Perlindungan Tenang product on Shopee and ShopeePay platform, subject to the availability of the vouchers and terms and conditions applied.
1. Where do I view my Personal Accident Insurance policy?
You will be able to view your policy on the Shopee and ShopeePay App, under View E-policy, following the path below:
Shopee App:
Step 1: Go to Shopee App Step 2: Click on the Me tab
Step 3: Select Insurance
Step 4: Click on the Me tab again
Step 5: Select My Policies
Step 6: Click on Personal Accident or PerlindunganKu Allianz4All
ShopeePay App:
Step 1: Open ShopeePay app and click on View All
Step 2: Click on Personal Accident Insurance or PerlindunganKu Allianz4All
Besides, you will also receive a confirmation e-mail from Zurich or Allianz.
2. Is there a waiting period to be able to submit a Personal Accident Insurance claim?
No. For Personal Accident Insurance, all coverage benefits come into effect immediately upon the policy's effective date.
3. How do I make a claim for the Personal Accident Insurance?
Personal Accident Insurance (Zurich General)
- Please reach out to Zurich’s customer service at 1-300-888-622 (Call Centre) or callcentre@zurich.com.my (E-mail) if you encounter any issues with your claim.
PerlindunganKu Allianz4All
- Please reach out to Zurich’s customer service at 1-300-22-5542 (Call Centre) or customer.service@allianz.com.my (E-mail) if you encounter any issues with your claim.
4. What are the documents required to support a claim?
Personal Accident Insurance (Zurich General)
Scenarios | Additional Support Documents Required* |
|
Injury or Permanent Disability | 1. Original medical bill & receipts 2. Medical report and/or specialist report 3. Medical certificate 4. Police report and valid driving license; if related to a motor vehicle accident |
Fatal | 1. Death certificate 2. Post mortem report 3. Police report and a valid driving license; if related to a motor vehicle accident 4. Beneficiary identity card 5. Marriage certificate (if married) or birth certificate (if single). |
⚠️ Note:
The list is not exhaustive, and Zurich reserves the right to request any additional supporting documents required from you to support your claim. Such supporting documents should be obtained by you at your expense.
PerlindunganKu Allianz4All
Scenarios | Documents Required |
|
Death or Permanent Disability | 1. Medical report and/or death certificate
2. Post mortem report
3. Driving license and police report if involved in a motor vehicle accident
4. Completed Allianz e-payment form |
Hospital Income | 1. Driving license and police report if involved in a motor vehicle accident
2. Hospital admission/discharge note or summary
3. Medical report
4. Completed Allianz e-payment form |
Medical Expenses | 1. Driving license and police report if involved in a motor vehicle accident
2. Original medical bills/receipts
3. Hospital admission/discharge note or summary
4. Medical report
5. Completed Allianz e-payment form |
Emergency Relief | 1. Photographs of the flood incident at the Insured Person’s Home
2. Evacuation notice/evacuation slip
3. Proof of residence/home address
4. Completed Allianz e-payment form |
⚠️Note:The above list is not exhaustive. Allianz reserves the right to request any relevant document(s) as may be applicable and reasonable to support an Insured Person’s/Claimant’s claim at the Insured Person’s/Claimant’s expense.
5. When do I have to notify Zurich or Allianz of a claim?
Personal Accident Insurance (Zurich General)
All claims must be submitted within 14 days of the date the accident occurred, giving rise to the claim.
PerlindunganKu Allianz4All
You must notify Allianz in writing within thirty (30) days from the date of the accident.
6. What is the processing time for claims?
Personal Accident Insurance (Zurich General)
Activities | Time Frame |
Claims Notification | Expect an acknowledgement e-mail from Zurich within 5 working days |
Claims Assessment | Normal case - within 7 working days Complex case - within 14 working days |
Claim Payout | Within 5 working days upon approval of the claim |
PerlindunganKu Allianz4All
Between 3 - 7 working days from receipt of complete documents.
7. When will my policy be terminated?
Personal Accident Insurance (Zurich General)
The policy will be terminated automatically on the policy/certificate of insurance expiry date, or the date a claim is made on the accidental death & personal disablement benefit, whichever is earlier.
PerlindunganKu Allianz4All
Only upon expiry, cancellation, or exhaustion of the Sum Insured for all the benefits.